![]() As a result, you may end up with tool sprawl and an inefficient, redundant stack. Session replay works best when combined with quantitative data from other monitoring tools. You may also want to look for session replay tools that allow you to automatically exclude information entered into certain fields (e.g., password or username). ![]() To limit or block access to sensitive information, you may need to make sure the role-based access control ( RBAC) permissions in session replay are the same as those used in the rest of your apps. It can be difficult to capture only the data you need to improve your users’ experiences while still excluding any sensitive user information. The playbacks can also help you learn more about how your workflows look in practice, so you can gain a deeper understanding of what motivates your users and leads them to (or prevents them from) having a positive experience with your app.ĭespite these advantages, session replay can also come with its own set of challenges, including: Instead, you can view a detailed recreation of the issues your users encountered, allowing your teams to start debugging more quickly. When it comes to troubleshooting errors, you don’t need to spend time asking questions to pinpoint exactly what went wrong. Session replay helps address these challenges by allowing you to view data directly from real users. For user experience studies, researchers could be restricted to in-person experiments, which are potentially unreliable and hard to translate into remote environments. This process could be tedious and usually involved lots of trial and error. To resolve an issue, developers and customer support teams had to spend hours going back and forth with users to figure out the root cause. ![]() Benefits and Challenges of Session Replayīefore session replay, organizations had limited options for debugging user-reported errors or studying user interactions, and what options did exist were often time consuming, costly, or imprecise. For instance, some replay tools allow you to rewind, fast-forward, and skip to specific moments, while still excluding sensitive data. Because these reproductions are not direct recordings, you can optimize them as needed to hide sensitive data while still garnering deep insights into user flows. Session replay renders the events into visual playbacks of user sessions. Session replay tools track every change made to the DOM and capture user actions like clicks and scrolls. DOM mutations may not capture every user event, however, so some session replay tools also come with recording software to ensure that actions like clicks, mouse movements, or scrolls are included in the session. It then strings these events together into a representation of each user’s individual session. Session replay logs every change made to the DOM, such as users entering or retrieving information, as an event. ![]() The DOM is an interface that translates web document elements into objects that programs can manipulate. This is done by capturing Document Object Model ( DOM) mutations and transforming them into reproductions of user sessions. Session replay is optimized to have no impact on the customer experience. In this article, we’ll explain how session replay works, why it can be helpful, key use cases, and tools you can use to get started. You can pinpoint exactly where they ran into issues during their sessions, or alternatively, what grabbed their attention and led them to have a successful experience. Session replay enriches traditional, quantitative data-such as click counts, bounce rates, and page view metrics-with the qualitative context you need to analyze your users’ actions. Session replay is a visual tool that recreates user sessions from your applications, giving you an in-depth, video-like view of how customers are actually interacting with your product. ![]()
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